Enterprises today are unaware of the context and triggers impacting human behavior in the physical world.
Vocalytics is the most powerful intelligence platform for brick & mortar enterprise today. We measure and help you improve on-site experiences and the health of your business, identifying critical insights and operational opportunities.
Nearly invisible to customers in your existing environment
Enterprise-grade security, anonymization, and automated redaction of sensitive information
Rapid deployment in the cloud, on the edge, or fully on premise
Deep listening and learning platform provides critical insight and valuable data
The Vocalytics platform takes the guessing out of in-person interactions, and turns your front line conversations with patients into data goldmines.
Monitoring patient satisfaction and health triggers, like coughing, we help mitigate risk while maximizing per-patient ROI.
Leading facilities need a trusted platform like Vocalytics for bedside manner, patience reporting, and compliance ensurance. Whether you're an assisted living facility, nursing home, rehabilitation facility, or general care provider network, Vocalytics has a solution to improve your operations.
Trusted by US Air Force VA Hospitals, and helping improve patient satisfaction & recovery times.
Vocalytics solves operational inefficiencies and improves customer experiences, whether it's ensuring proper consultations at a pharmacy, or amplifying customer experience at the point of service.
Vocalytics identifies critical customer sentiment in the moment, associate engagement throughout transactions, and brand affinity to help retail enterprises thrive.
We understand how frustrating one star reviews, low NPS ratings, and poor survey results can be.
Vocalytics passively collects unbiased information from both sides of every conversation, in the moment, and reports back to your enterprise. Utilize this information to improve service recovery incidents, consistent brand messaging, and new ways to delight guests.
Apply Vocalytics to hotel front desks & concierges, apartment leasing offices, or on-site personal banking locations to help build better relationships with customers.
We maintain the highest security & governance policies for your data ensuring you are protected with private storage, proprietary redaction & anonymization techniques.
Our accurate and continuously learning platform uses bleeding edge technologies, methodologies, and techniques to ensure the best quality data for your enterprise.
Real-time data provides key organic insights and the capability to learn from both sides of every interaction.
We began this journey realizing how painful service interactions can be without insight into why. Vocalytics is on a mission to improve your enterprise performance, associate engagement, and customer experience - all through the power of voice and sound.
We believe every human interaction can be profoundly better by listening intently.
With real-time data your enterprise has access to key organic insights and the ability to learn from your existing environment, right now.